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Cancellation Policy
- Reporting Timeline
Customers must report any requests for cancellation or replacement within [specify time, e.g., 24-48 hours] of placing the order or receiving the goods/services. - Conditions for Cancellation and Replacement
Cancellation or replacement will be allowed under the following conditions:- The item received is defective, damaged, or incorrect.
- The item is unused, in its original packaging, and accompanied by the original receipt or proof of purchase.
- Cancellation requests must be made before the order is dispatched. Once the order is shipped, cancellations may not be accepted.
- The item received is defective, damaged, or incorrect.
- Non-Cancellation Policy
If cancellations are not permitted for specific products or services, this will be clearly stated before the purchase is completed to avoid any misunderstandings or disputes. - Replacement Process
If eligible for replacement, customers will be required to return the original item in its received condition. Replacement will be initiated after the returned item is inspected and approved by Junior Joys. - Refunds (if applicable)
If cancellation or replacement is approved, refunds (if applicable) will be processed according to Junior Joys’ refund policy. - Exceptions
Items on clearance or promotional sales may not be eligible for cancellation or replacement unless defective or damaged.
