Payment Confirmation 

1. Payment Confirmation Process
   Customers will receive payment confirmation via their preferred method of communication:
   
   
   • Email: A payment receipt will be sent to the registered email address immediately after the transaction is completed.
     
     
   • SMS: An SMS notification may also be sent to the registered mobile number.
     
     
2. Confirmation Timing
   Payment confirmation will typically be sent immediately upon successful payment. In rare cases, it may take up to 24 hours.
   

   
   Refund

   1. Refund Method
      Refunds will be made to the original mode of payment and processed within 10 to 45 days, depending on the issuing bank of the credit card.
      
      
   2. Conditions for Refund
      Refunds will be issued under the following circumstances:
      
      
      • Wrong Product Sent: If the product received is not what was ordered.
        
        
      • Defective Product: If the product has a manufacturing defect.
        
        
      • Damaged in Shipping: If the product is damaged during delivery.
        
        
      • Tampered Product: If the product appears to have been tampered with.
        
        
   3. Refund Process
      
      
      • Customers must report any issues within [specify time, e.g., 24-48 hours] of receiving the product.
        
        
      • The product must be returned in its original packaging, unused, and accompanied by the receipt or proof of purchase.
        
        
      • Upon receiving and inspecting the returned product, Junior Joys will confirm the eligibility for a refund.
        
        
   4. Non-Refundable Items
      Items on clearance, promotional sales, or custom-made orders may not be eligible for refunds unless they meet one of the conditions stated above.
      
      
   5. No Refund Policy
      If certain products or services are non-refundable, this will be clearly stated before the purchase decision to avoid misunderstandings or disputes.
      
      
   6. Customer Responsibility
      Customers are responsible for returning the product in its original condition if required for a refund. Return shipping fees (if applicable) will be communicated in advance.